Last updated 19 September 2026
These terms apply to locksmith services provided by OnlyLocksmith, trading address 6 Inglemere Grove, Birmingham, B29 4HB. You can reach us on 07342 374346.
These terms apply when you book work with us by telephone, and form the contract between us. Nothing in them affects your statutory rights.
Any figure given over the telephone before we have seen the lock is an estimate based on what you have described. It is not a fixed price.
A fixed price is given at the property once the locksmith has inspected the lock, door and frame, and before any work begins. If the work required differs from what was described, you will be told the revised price and the reason before we proceed.
You may decline at that point and there is nothing to pay. If work has already begun with your agreement and you then stop it, we may charge for work done and parts used up to that point.
Prices vary by time of day. Out-of-hours rates are explained on the call and are not added afterwards. All prices are inclusive of VAT where VAT applies.
Before opening any lock we will ask for evidence that you are entitled to enter the property — for example post addressed to you, photographic identification, or a tenancy agreement.
We may decline the work if that evidence is not provided. This protects property owners and occupiers and is not negotiable.
Where a lock can reasonably be opened without damage, that is what we will attempt. Some locks cannot be opened non-destructively, and some mechanisms have failed in a way that leaves nothing to manipulate.
Where damage is unavoidable you will be told before it happens, together with the cost of any replacement, and you may decide not to proceed.
We are not responsible for pre-existing damage, wear, or faults in doors, frames, glazing or mechanisms that become apparent during the work. Where we identify such a fault we will tell you.
Because we agree work with you away from our business premises, you normally have 14 days to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
If you want the work carried out immediately — which is usually the point of an emergency callout — you must expressly request that. Where you do, and the work is fully performed within the 14 days, you lose the right to cancel once it is complete, and you remain liable for work performed up to the point of any cancellation.
For non-urgent work booked in advance, you may cancel within 14 days without giving a reason. Tell us by telephone and we will confirm in writing.
Payment is due on completion of the work, by card or cash. We do not take payment in advance for emergency callouts.
A written invoice is provided listing the work carried out and the specification of any parts fitted, including standards and ratings where they apply. Keep it — insurers ask for it.
Parts we supply and fit carry a 12 month warranty against defect, and our workmanship carries the same. Contact us and we will inspect and put right any defect within that period at no charge.
The warranty does not cover damage caused by forced entry, misuse, further alteration by others, or wear to parts that were already installed and not supplied by us.
This warranty is in addition to your rights under the Consumer Rights Act 2015, which requires services to be carried out with reasonable care and skill.
We hold public liability insurance. We are liable for loss or damage caused by our negligence or by our failure to carry out the service with reasonable care and skill.
We are not liable for losses that were not foreseeable, for losses arising from a pre-existing fault we did not cause, or for business losses. Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud.
If something is wrong, contact us on 07342 374346 with the invoice number and we will respond within five working days.
If we cannot resolve it between us, you may be able to take the matter to an alternative dispute resolution provider or to the courts. Your local Trading Standards service, contacted via the Citizens Advice consumer helpline, can also advise.
These terms are governed by the law of England and Wales, and disputes may be brought in the courts of England and Wales.
